Known issue: Licensing information ‘lost’

Posted on January 6th, 2012

It has recently come to our attention that customers upgrading from previous versions of 4.1 to 4.1.41 or higher are experiencing issues with their licensing information(registered name and license key) ‘disappearing’. We have tracked this down to a change that has caused Overseer to look at a slightly different registry key(where this information is stored). If you require your licensing information, please contact us and include information regarding your company/registered username so we can find it in our system. Alternatively, you can use RegEdit and browse to HKLM\SOFTWARE\Sensible Software\Overseer\ and look at the ‘RegisteredUser’ and ‘LicenseKey’ fields and copy/paste these into the ‘Enter License’ form under the Help menu in Overseer. ¬†We’re sorry for the inconvenience this may have caused anyone.

 

NOTE: This has been fixed in 4.1.46.