Sometimes when trying to diagnose a problem in Overseer Network Monitor, we will ask customers to enable debug mode. When turned on, Overseer will log a good deal of information to a text file that can be used to determine what is failing where, and how.
To enable debug mode in Overseer, please follow these steps:
- Launch regedit by going to start->run, typing ‘regedit’, and clicking ‘ok’
- Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Sensible Software\Overseer\ in the left pane
- In the right pane, set the ‘LogLevel’ value to 6
- Restart Overseer and the Overseer service
- Re-create the error you’re having or leave debug mode enabled per instructions from support
- Send the files in C:\Program Files\Overseer 4\Data\Logs\ to support. You may have to zip these files to send through Email, or upload via FTP using credentials supplied by support.
- Turn debug mode off by changing the ‘LogLevel’ value above to 0 and restarting Overseer and the Overseer Service.
It is important not to leave debug mode on, as the debug file can grow quite large over time and eventually fill up your hard drive, or otherwise slow Overseer and/or your computer down dealing with a very large text file.