We do our best to answer every support request in a timely manner– typically in a few hours, but definitely within 24 hours. Email support, initiated by filling in the form at the “Support” link above, is the method used for Overseer support. This is answered by domestic in-house staff and not outsourced to any outside firm. At Overseer’s price point, phone support is not a realistic option– if we were to provide phone support, Overseer would have to be far more expensive.
Reporting is an aspect of Overseer that has been quite weak for quite some time. There are some ways to get historical information through the ‘Show History’ and ‘Show Availability’ right click options on a resource, but nothing that can easily be printed, and no multi-resource reports available.
I am currently working on adding some reporting functionality to Overseer. I’ll start with some simpler, yet still useful reports such as a Resource Incident report– which can be run for a resource group or an individual resource. Availability reports should be next. All reports will be exportable to PDF, HTML, Excel, and more. Stay tuned for a future release that includes these reports.
The most often asked question of all Overseer users and potential Overseer users, is what constitutes a ‘resource’ in Overseer Network Monitor? They ask this, obviously, because Overseer is licensed by the resource. The least expensive license, is the 50-resource license, and it goes up from there. Licenses can always be upgraded to more resources later– so you don’t have to determine all your future needs upfront.
Other server monitoring software packages often license based on ‘nodes’ or ‘servers’ that can be monitored. Overseer is different, in that it licenses based on the # of things you monitor in whole. That can be one thing on 50 servers, or 10 things on 5 different servers. The counts and overall pricing is fairly similar once both methods are understood. The bottom line, is that each line-item in Overseer is a resource– each website that you monitor, each network device you ping, each service on a server, etc.
You can get a count of the resources you have configured in Overseer at any time by going to the Help->License page.